International Shipping
International Shipping - Canada
At this time we offer international Shipping to Canada.
We currently offer the following shipping methods for international delivery:
- UPS
- USPS
Shipping Fees
Shipping fees are based on actual product weights or dimensions. In the case of preorders, we use the best estimate of the weight or product dimensions as provided by the manufacturer. Tracking is provided for every shipment upon completion of processing.
Import Duties, Taxes, and Fees:
Orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are assessed when the shipment reaches the recipient's country and are the sole responsibility of the recipient. We have no control over these charges and cannot predict them. Customs policies vary widely from country to country; please contact your local Customs office for more information.
We are required, by law, to declare the actual value of the products purchased on all customs paperwork. We are unable to change the value of purchased items to lower any fees associated with this process.
Customs:
International shipments may be subject to opening and inspection by Customs and/or postal authorities. Individual products and packaging may be opened and inspected. Items may be repacked without the original care taken when your shipment left our warehouse. We have no control over this process and thus cannot be held responsible or guarantee the condition of any items on arrival. If you experienced a complication with your local Customs agency we recommend that you follow up with them directly.
If your shipment is not cleared by Customs and is disposed of for any reason (including failure to pay any duties, taxes or fees) we will not refund any product or shipping.
Freight Forwarders:
Freight forwarders can be an economical and practical shipping solution for customers living outside of the United States. There are some additional conditions to be aware of when using a freight forwarder. Please be aware that we use the term freight forwarder as a broad definition to include actual companies that specialize in freight forwarding as well as friends or family who live in the United States and are willing to ship packages to you.
We are not responsible for any loss or damage that occurs after your shipment has been delivered to your freight forwarder. This means we will not refund or provide a replacement for any merchandise that has been exported beyond the original delivery address. To minimize this risk, you should instruct freight forwarders to refuse any shipments that arrive damaged.
Our return policy does not apply to any items shipped to a freight forwarder. All sales are considered final and may not be returned.
Returned, Refused, and Undelivered Shipments
Please see our Return Policy for more information.